Refund policy

Refund and Return Policy

Thank you for shopping with Halden Decor. We want you to be completely satisfied with your purchase. If you’re not, we’re here to help.

Returns

You have 7 days from the date you receive your order to request a return.

To be eligible for a return:

• The item must be unused, unworn, and in the same condition you received it

• It must be in the original packaging with all tags attached

• You must have proof of purchase (order number or receipt)

The following items cannot be returned:

• Sale or clearance items

• Gift cards

• Items marked as final sale

• Items damaged due to misuse

How to Request a Return

To start a return, email us at Haldendecor@gmail.com with:

• Your order number

• The item(s) you’d like to return

• The reason for the return

We’ll respond within 2 business days with return instructions. Please do not send items back without contacting us first, as unauthorised returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect. We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

Refunds

Once we receive and inspect your return, we’ll notify you by email whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5–10 business days. Depending on your bank, it may take additional time to reflect in your account.

Original shipping fees are non-refundable.

Exchanges

If you’d like to exchange an item for a different size, colour, or product, please email us at haldendecor@gmail.com . Exchanges are subject to stock availability.

Damaged or Faulty Items

If your item arrives damaged, faulty, or incorrect, contact us within 48 hours of delivery with photos of the issue and your order number. We’ll arrange a replacement or full refund, including return shipping costs.

Late or Missing Refunds

If you haven’t received your refund after 10 business days:

1. Check your bank account again

2. Contact your bank or card provider — processing times vary

3. If you’ve done both and still haven’t received it, email us at [your email]

Contact Us

For any questions about returns or refunds:

• Email: haldendecor@gmail.com

• Hours: Mon–Fri 9am–5pm